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FAQ’s

What should I bring with me when I come for a scheduled office appointment?

Apart from medicare and your insurance information

  • Referral letter from GP, family physician or other doctor
  • Medicare card, DVA card, Pension card
  • Have your private hospital insurance information with you
  • Copies of results, x-rays, MRI’s. CT scans etc. and any other relevant information

Are my medical records kept private and confidential?

Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. Ordinarily, we will not release the contents of your medical file without your consent.

Do I need a referral to make an appointment?

Most medical specialists will accept only referred patients. This is partly to try to ensure that the specialist you are seeing is appropriate for you and your condition, and also because medicare pays higher rebates for specialist services if you have been referred.

How can my family doctor help me to obtain specialist medical care?

Before seeing any medical specialist, it is always preferable to talk to your own family doctor, who can discuss your condition with you and advise on whether any specialist care is appropriate. If it is, he or she can help you to choose the specialist best suited to your needs. Your family doctor can help the specialist to care for you better by providing relevant information about your health. Communicating with the specialist will also enable your family doctor to care for you better during and after your specialist treatment.

What should I expect during my first visit?

During your initial visit, the doctor will explain the specific tests or procedures needed, help you understand the results and go over the risks. He may do a physical examination and ask you a bunch of questions. Once you have had the tests done, he will discuss the results and treatment options with you.

What will it cost?

A consultation fee is charged for each visit. The first appointment charge is a little higher than subsequent, as the doctor will spend more time with you. If you need surgery, a detailed quote of costs will be provided to you at the time of booking the surgery.